Supporting a Long-Time banking/financial services Client Through a Major Name Change

Here’s how we did it:

Audit & Planning

We kicked off with a full audit of their sytems and determined if, and how,  how they’d be affected by the change.

Then, working closely with internal specialists and stakeholders, we planned the migration and devised a testing strategy to ensure minimal disruption for end users and almost unnoticeable to their customers.

Our Project Management Office played a crucial role in governance and clear communication throughout.

Design and Testing

Our highly skilled consultants designed a migration strategy based on the audit findings.

Each system was then thoroughly tested, without impacting client operations. All testing was then signed off by the client.

Documentation always plays a key role in projects and this one was no different. Both technical and user-facing documentation made sure that the right people had the right knowledge to deal with what was a very complex change.

Go-Live

Our carefully laid-out plan was executed with support staff ready to assist users and minimise any disruptions, ensuring the client’s team could continue delivering excellent service to their customers.